Privacy Policy
1. Introduction
We respect your privacy and aim to collect only the information needed to operate, improve, protect, and support the game. The exact information processed can depend on your device, platform, country, app version, permissions, and the features you use.
2. Information We May Collect
2.1 Information You Provide
You may provide information directly when you contact support, send feedback, use a display name, choose a profile avatar, participate in events, or communicate with us. This may include your name or nickname, email address, message content, screenshots, device details you provide for support, and any other information you choose to share.
2.2 Game and Device Information
When you use the game, we or our service providers may process technical and gameplay information such as:
- device model, operating system, language, country/region, app version, and basic diagnostics;
- IP address, approximate location derived from IP address, network status, and identifiers used for analytics or advertising where permitted;
- level progress, difficulty selection, coins, boosters, hearts, rewards, settings, session duration, interactions, and crash logs;
- purchase status and transaction confirmation information from the app store, without collecting your full payment card details.
2.3 Advertising and Analytics Information
The game may use advertising and analytics services to show ads, measure performance, prevent fraud, understand how the game is used, and improve gameplay. These services may process advertising identifiers, device information, approximate location, ad interactions, and usage events, subject to your device settings and applicable law.
3. How We Use Information
We may use information to:
- operate the game, save progress, enable features, and provide support;
- deliver rewards, boosters, coins, hearts, purchases, and other in-game items;
- show, measure, limit, and improve advertisements where ads are enabled;
- analyze gameplay, fix bugs, improve performance, and prevent crashes;
- detect fraud, abuse, cheating, security risks, and unauthorized activity;
- send service notices or respond to your questions;
- comply with legal, platform, tax, accounting, and security obligations.
4. Legal Bases Where Required
Where laws such as the GDPR apply, we process personal information based on one or more legal bases, including performance of a contract, legitimate interests, consent, and compliance with legal obligations.
5. Sharing of Information
We do not sell your personal information in the ordinary meaning of selling data for money. We may share information with:
- service providers that help us run hosting, support, analytics, advertising, crash reporting, security, and purchase validation;
- app stores and payment processors for purchases, refunds, fraud checks, and platform compliance;
- advertising networks and analytics partners where ads or measurement are enabled;
- legal authorities or other parties when required by law or needed to protect rights, safety, users, or the Service;
- a successor organization in connection with a merger, acquisition, reorganization, or sale of assets.
6. Third-Party Services
The Service may include third-party SDKs or links such as app stores, ad networks, analytics tools, crash reporting providers, and payment systems. These third parties may process information under their own privacy policies. You can control some advertising and tracking choices through your device settings, platform account, or consent prompts where available.
7. Children’s Privacy
The Service is not intended for children under 13 years old, or the minimum age required by local law, unless permitted and supervised by a parent or legal guardian. We do not knowingly collect personal information from children in a way that violates applicable law.
If you believe a child has provided personal information without appropriate consent, please contact us so we can review and take reasonable action.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.
You can also use device settings to limit ad personalization, reset advertising identifiers, manage app permissions, clear local data, or uninstall the game. Some choices may affect game features, ads, rewards, or saved progress.
9. Data Retention
We keep information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain records, resolve disputes, prevent abuse, comply with legal requirements, or enforce our agreements. Local game data may remain on your device until you delete it, clear app data, or uninstall the game.
10. Security
We use reasonable technical and organizational measures to protect information. However, no online service, app, server, or method of electronic storage is completely secure, so we cannot guarantee absolute security.
11. International Transfers
Information may be processed in countries other than the country where you live. When required, we use appropriate safeguards to help protect transferred information according to applicable law.
12. California and Other Regional Rights
Depending on your region, you may have additional privacy rights, including rights related to access, deletion, correction, data portability, opt-out of certain sharing or targeted advertising, and non-discrimination for exercising privacy rights. Contact us to make a request.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the game, website, app store listing, or another reasonable method. The “Last Updated” date will show the latest revision date.
14. Contact Us
If you have questions or requests about this Privacy Policy, contact us at support@cloudfzs.com.